Shipping policy

Every HoneyOrnaments piece is personalized and made to order in our Lake Forest, California studio. Here is exactly what happens after you place an order, what it costs, and how long it takes.

Order processing

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. holidays). Because each ornament is personalized, production begins as soon as your order is confirmed.

Please double-check your personalization before checking out. Names, dates and spelling are printed exactly as you enter them. If you need to correct something, email us at hello@honeyornaments.com as soon as possible — we can usually make changes while the order is still in production, but not once it has shipped.

Shipping rates and delivery times

We currently ship to the United States and Canada. All orders ship from our warehouse in Lake Forest, California, primarily with the United States Postal Service (USPS).

United States

Method	Cost	Transit time
Standard (USPS First Class) — orders under $35	$5.99	3–7 business days
Standard (USPS First Class) — orders $35 and over	Free	3–7 business days
Expedited (USPS Priority Mail)	$14.55	2–3 business days

Including processing, most U.S. orders arrive within 4–10 business days of being placed.

Orders shipping to Hawaii, Alaska and APO/FPO/DPO addresses can take up to 3 weeks to arrive.

Canada

Method	Cost	Transit time
USPS International	$16.99	7–21 business days

Transit times to Canada depend on customs clearance and are not guaranteed.

Customs, duties and taxes: import duties, taxes and brokerage fees are not included in our prices or shipping charges and are not collected at checkout. Any such charges are set by the destination country and are the responsibility of the recipient. We are required to declare the full value of every shipment and cannot mark orders as gifts.

Order tracking

As soon as your order ships you will receive a confirmation email with a tracking number. Tracking can take up to 24–48 hours to begin updating after the label is created. If you have not received a shipping confirmation within 5 business days of ordering, please check your spam folder and then contact us.

Shipping addresses

Please make sure your shipping address is complete and correct at checkout, including apartment or unit number. We are not able to change the address once a package has been handed to the carrier.

If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you and can reship it once the reshipping cost has been paid. If you would prefer a refund instead, we will refund the item price; the original shipping charge is not refundable.

Delays, lost and damaged packages

Once a package leaves our warehouse it is in the carrier's hands. Carrier delays — weather, holiday volume, customs — are outside our control and are not grounds for a refund of shipping charges.

If tracking shows no movement for 10 business days (U.S.) or 30 calendar days (Canada), contact us at hello@honeyornaments.com and we will open a claim with the carrier and replace or refund your order.

If your ornament arrives damaged or defective, email us within 14 days of delivery with a photo of the item and the packaging and we will send a replacement or issue a full refund at no cost to you. Personalized items are not otherwise returnable — see our Return & Refund Policy.

Packages marked "delivered" by the carrier but not found are considered delivered. We are glad to help you file a carrier claim, but we cannot be responsible for theft after delivery.

Holiday orders

December is our busiest season and both production and carrier times run longer than usual. To receive a personalized ornament before Christmas we recommend ordering by December 10 for U.S. standard shipping, December 15 for U.S. expedited shipping, and November 25 for Canada. Orders placed after those dates will still be made and shipped as quickly as possible, but we cannot guarantee a Christmas arrival.